Your people connect Victorians with emergency help and support the communications systems that keep services working. Compliance learning needs to be clear, relevant and easy to complete around operational demands.
We propose a consistent suite of learning experiences that turn policy into practical decisions, while keeping training content and completion evidence under TZV control.
This is workplace compliance training. It is not an operational call taking or dispatch simulator and it is not a replacement LMS.
Every screen shown in this proposal is an illustrative concept. Final content, wording and required actions are supplied and approved by TZV subject matter experts.
Public service context: TZV services page
Curriculum
One coherent suite. All 19 topics.
Our recommended mix comprises 12 Rise modules and 7 Storyline modules. This is a new suggested mix for discussion with TZV.
Type a keyword to filter the 19 topics, or choose a category button. Select any topic to expand its recommended format, duration and suggested activity.
Showing 19 of 19 topics
01
Safety
Acoustic Incidents
Recommended format
Storyline
Illustrative duration
20 minutes
Suggested activity A fictional headset incident and the choice to report and seek guidance, with all procedural content supplied and approved by TZV.
Source: Part B, pages 4 to 5
02
Workplace conduct
Fraud and Corruption (Fraud Awareness)
Recommended format
Rise
Illustrative duration
20 minutes
Suggested activity Recognise a conflict or suspicious request.
Source: Part B, pages 4 to 5
03
Information governance
Privacy Awareness and Data Protection Victoria (Privacy)
Recommended format
Storyline
Illustrative duration
20 minutes
Suggested activity Choose how to respond to an inappropriate information request.
Source: Part B, pages 4 to 5
04
Workplace conduct
Respect @ Work (EEO)
Recommended format
Storyline
Illustrative duration
20 minutes
Suggested activity Respond to an exclusionary workplace interaction.
Source: Part B, pages 4 to 5
05
Workplace conduct
Respect @ Work (EEO Managers)
Recommended format
Storyline
Illustrative duration
20 minutes
Suggested activity Practise an appropriate manager response to a concern.
Source: Part B, pages 4 to 5
06
Safety
Occupational Health and Safety at TZV (OHS)
Recommended format
Rise
Illustrative duration
20 minutes
Suggested activity Identify hazards in a desk based work setting.
Source: Part B, pages 4 to 5
07
Workplace conduct
Respectful Workplace Behaviour (Anti bullying and Harassment)
Recommended format
Storyline
Illustrative duration
20 minutes
Suggested activity Choose a constructive bystander action.
Source: Part B, pages 4 to 5
08
Workplace conduct
TZV Code of Ethics
Recommended format
Storyline
Illustrative duration
20 minutes
Suggested activity Navigate a realistic ethical dilemma.
Source: Part B, pages 4 to 5
09
Information governance
Protective Markings
Recommended format
Rise
Illustrative duration
20 minutes
Suggested activity Match fictional documents to approved handling rules.
Source: Part B, pages 4 to 5
10
Information governance
Information Management
Recommended format
Rise
Illustrative duration
20 minutes
Suggested activity Choose a record keeping action.
Source: Part B, pages 4 to 5
11
Safety
Evacuation Refresher
Recommended format
Rise
Illustrative duration
20 minutes
Suggested activity Follow an approved location specific evacuation sequence.
Source: Part B, pages 4 to 5
12
Cyber security
Cyber Security: Surfing the Web
Recommended format
Rise
Illustrative duration
20 minutes
Suggested activity Spot a suspicious website cue.
Source: Part B, pages 4 to 5
13
Cyber security
Cyber Security: Data Protection
Recommended format
Rise
Illustrative duration
20 minutes
Suggested activity Choose safe storage for fictional data.
Source: Part B, pages 4 to 5
14
Cyber security
Cyber Security: Spear Phishing
Recommended format
Rise
Illustrative duration
20 minutes
Suggested activity Inspect a targeted fictional message.
Source: Part B, pages 4 to 5
15
Cyber security
Cyber Security: Security Outside the Office
Recommended format
Rise
Illustrative duration
20 minutes
Suggested activity Identify risks when working away from the office.
Source: Part B, pages 4 to 5
16
Cyber security
Cyber Security: Social Engineering
Recommended format
Storyline
Illustrative duration
20 minutes
Suggested activity Challenge a persuasive fictional request.
All durations default to 20 minutes for comparison only. They are not specified by TZV and do not represent approved scope.
Our approach
Three ways to build with purpose
Select the production level that fits the learning need. Final quantities and review rounds are agreed before quote.
01
$99.00 per approved output minute
Essential Rise
Responsive scrolling content, consistent branding, standard interactions, formative checks and final quiz.
Best for Clear policy foundations and frequent refreshes.
View included detail
Instructional design and source review
Scripts and storyboards
Brand treatment and knowledge checks
Final quiz with 100% pass and unlimited attempts
Agreed SCORM export
Alpha, Gold and Final gates
Accessibility testing and secure file delivery
90 day technical defect warranty
02
$299.00 per approved output minute
Professional Storyline
Bespoke visual design, agreed branching scenarios, custom illustrations and characters, scoped animation and video.
Best for Learning where people need to practise judgement.
View included detail
Instructional design and source review
Scripts and storyboards
Brand treatment and knowledge checks
Final quiz with 100% pass and unlimited attempts
Agreed SCORM export
Alpha, Gold and Final gates
Accessibility testing and secure file delivery
90 day technical defect warranty
Responsive player does not mean every slide reflows. Layouts and mobile accessibility will be validated in the pilot.
03
$599.00 per approved output minute
Premium Custom
Custom HTML and OPAL interface, agreed bespoke interactions and navigation, with tailored visual storytelling.
Best for Selected flagship experiences.
View included detail
Instructional design and source review
Scripts and storyboards
Brand treatment and knowledge checks
Final quiz with 100% pass and unlimited attempts
Agreed SCORM export
Alpha, Gold and Final gates
Accessibility testing and secure file delivery
90 day technical defect warranty
Delivered as a standalone SCORM package with no live vendor platform dependency.
Illustrative premium custom concept. Fictional content, subject to TZV approval.
Production boundaries
Scope quantities of video, animation, narration, scenarios and review rounds before final quote.
Unlimited interface customisation does not mean unlimited production or revisions.
The warranty covers defects against the approved specification. Policy changes and new scope follow agreed maintenance.
We will evidence accessibility against agreed criteria rather than claim every authoring tool interaction is accessible.
Build option comparison
Capability
Essential Rise
Professional Storyline
Premium Custom
Core experience
Responsive scrolling
Decision led scenes
Bespoke interface
Custom visual work
Brand treatment
Illustrations and characters
Tailored visual system
Runtime dependency
Standalone SCORM
Standalone SCORM
Standalone SCORM
Rate excluding GST
$99 per minute
$299 per minute
$599 per minute
Interactive concepts
Small moments that make learning practical
These functional previews use fictional, non confidential content. They are subject to TZV subject matter expert approval and do not use real records, operational procedures, personal information or an external AI chatbot.
Illustrative concept · Rise style
A request that does not feel right
From: Finance Support <accounts@example.test>Urgent supplier details update
Please open the attached form and confirm the payment details today.
Illustrative concept · Storyline style
Workplace conversation · Decision 1 of 2
A team member asks to speak privately about an interaction.
AB
I am not sure if this is serious, but it has been bothering me.
Illustrative concept · OPAL style
Compliance essentials
Everyday decisions
1 of 3 viewed
Browser memory only. This preview does not record training completion.
Concept gallery
Visual concepts showing how each topic could look for your people. Every screen below is fictional, illustrative and subject to TZV approval. They are ideas for discussion, not approved designs or priced scope.
Privacy awarenessA pause and verify decision before information is shared, with captions and a transcript.Cyber securityA two step decision on an urgent phone request, with a prompt to verify identity.Respect at workA branching workplace conversation where the learner chooses how to respond.Conflicts of interestA short scenario on declaring a concern or seeking guidance, with supportive feedback.Speaking upThree clear next steps when something does not feel right, with a transcript and retry.Operational wellbeingA decision moment after a difficult call, offering pause, report or seek guidance.Emergency proceduresA simple wayfinding step showing location and the approved route to an assembly area.OPAL style episode libraryA short episode series with resume, progress, glossary, captions and transcript.Secure SCORM deliveryBuild, validate, approved transfer, internal hosting and version evidence.Accessibility quality assuranceKeyboard, focus, captions, transcript and contrast checks before a release passes review.Cyber security: phishing cuesChecking sender, urgency and attachment cues before acting on a suspicious email.Cyber security: safe networksChoosing the approved connection when joining a new network while working away from the office.Health and safety: spot the riskNoticing hazards such as cables, posture and blocked paths, then submitting an observation.A premium module welcomeA cinematic opening screen with clear progress, a start action and an accessibility menu.Information managementA drag and drop sorting activity for deciding where records belong, with a keyboard friendly alternative.
Relevant experience
Complex content, made clear
The examples below describe project scope from the supplied main response, section 3A. Reference contacts are available on request.
Illustrative concept from our compliance learning work. Fictional content.
Policy turned into practical decisions
Our compliance work translates dense source material into short, plain language learning with realistic workplace choices and clear required actions.
The project examples below are drawn from the supplied main response, section 3A.
01
St Vincent de Paul Society
A six episode learning suite addressing frontline safety, customer management and respectful de escalation, described in the response as being finalised.
02
Queensland Fire Department
Technical production of mandatory safety learning for a large volunteer and staff audience.
03
Department of Local Government QLD
A large councillor induction series translating statutory content into digital learning.
04
ACE Body Corporate Management
A custom learning library translating strata management requirements into accessible training.
What makes this practical
Senior attention. Clear ownership.
We bring direct access to senior leads, reusable components, plain language instructional design and human review.
Recommended delivery foundations
A curriculum map connecting source policy to objectives and assessment
A reusable component system
A pilot before scaling
Accessible short sections and supported resume
A version evidence pack for every release
Ideas for discussion
These ideas are not additional priced scope.
A reusable fictional character system
A manager conversation toolkit
Targeted refresher paths that retain required assessment
An LMS embedded OPAL navigation layer if needed
Responsible AI assistance
AI may assist draft assets only under TZV approved data handling conditions and human review. No sensitive or personal information is sent to external AI services. Anonymisation alone is not sufficient. Non AI production remains available.
Future xAPI option
xAPI would depend on separate approval, security architecture, an LRS and additional scope. It is not needed for this proposal and is not included in base pricing.
Local by design
Self-contained learning runs inside TZV's LMS, without external dashboards or runtime integrations that conflict with local SCORM hosting.
Team
Named ownership at every stage
Buddy leads the build and quality process. TZV subject matter experts approve policy accuracy.
01
Kristian
Creative Director and Technology Lead
Creative direction, interaction vision and technical oversight across the suite.
02
Learning lead
Head of Learning Design
Learning objectives, content mapping, assessment design and instructional quality.
03
Facilitation lead
Lead Trainer and Facilitator
Reviewer guidance, workshops and practical adoption support where scoped.
04
John Vakakis
Business and Operations Lead
Commercial coordination, delivery governance and client communication.
05
Engineering lead
Lead Engineer
SCORM packaging, reusable components, technical validation and quality assurance.
Accessibility
Accessibility is how we build, not a final check
Every Buddy module is produced to WCAG 2.1 AA. Because WCAG 2.1 contains all of WCAG 2.0, meeting our standard also meets WCAG 2.0 A and AA, which supports Victorian Government digital accessibility expectations.
How we build accessible learning
Design and build to WCAG 2.1 AA, which fully includes every WCAG 2.0 A and AA success criterion
Plain language writing, clear headings and short sections so content is easy to follow
Full keyboard operation with a visible focus indicator on every control
Screen reader testing of headings, landmarks, labels, tables and status messages
Colour contrast checked against AA ratios, with colour never the only cue
Captions, transcripts and accessible alternatives for audio and video
Respect for reduced motion, text resizing to 200% and reflow without horizontal scrolling
Accessible SCORM output validated inside the actual TZV LMS, not only in the authoring tool
How we evidence it
An accessibility acceptance checklist agreed with TZV before production
Accessible prototypes reviewed at the Alpha gate, not retrofitted at the end
A per release QA report recording the criteria tested and the results
An agreed device, browser and assistive technology test matrix
Remediation of defects against the approved accessibility specification within warranty
Illustrative accessibility quality assurance view. Criteria are agreed with TZV before production.
Checked before release, not after
Accessibility checks run at every gate: keyboard operation, visible focus, captions and transcripts, contrast, reflow and reduced motion.
Results are recorded in a per release quality assurance report against the criteria agreed with TZV.
This proposal page too
This web proposal is built to the same standard: skip link, one main landmark, logical heading order, keyboard operable menus, accordions and calculator, live status messages, visible focus and support for reduced motion and high contrast.
Built in reading tools
Use the WCAG button in the header for larger text, stronger focus outlines, underlined links, larger touch targets and no animation. Use Listen to hear a section read aloud. Your preference is remembered on this device.
An honest commitment
We evidence accessibility against agreed criteria rather than claim every authoring tool interaction is accessible. We also recommend an independent assistive technology audit before wide release.
Technical delivery and governance
Secure transfer. Local control.
No supplier network access, external hosting dependency or licence expiry check is required in the runtime package. Learning assets are packaged locally.
01Buddy
Build and validate
Design, development, package checks and release evidence.
02Buddy
Approved transfer
Secure delivery through Liquid Files after approval.
03ECIS
Receive and store
Ingest package and retain the approved release.
04TZV
Host internally
Run the standalone package inside the internal LMS.
05People and Culture
Control evidence
Manage versions and completion records within TZV systems.
Release evidence
Every proposed release includes a module identifier, version, release date, source policy references, change log, assessment mapping and QA report. TZV archives prior packages and associates completion evidence with the delivered version.
LMS validation
ECIS will confirm SCORM 1.2 or 2004. TZV and ECIS validate version identifiers, suspend and resume, pass status, archive and reporting behaviour through a pilot. Testing occurs without Buddy accessing the network.
Rights after contract
Delivered packages remain accessible in the TZV LMS after contract expiry. Enduring usage rights, third party licence terms, editable source ownership and authoring licences are documented separately in contract.
Accessibility acceptance
We design and test to WCAG 2.1 AA, including keyboard use, visible focus, screen reader checks, contrast, captions, transcripts and accessible alternatives. The device, browser and assistive technology test matrix is agreed and checked in the actual LMS.
Illustrative process view of secure SCORM delivery and version control.
Version evidence improves traceability. It does not promise a legal outcome or an automatic LMS capability, and a replacement package does not automatically preserve records.
Delivery plan
An indicative eight week pathway
The pathway sits within the response range of four to twelve weeks. Timing is subject to confirmed duration, complexity, resources, content readiness and review availability. Larger or Premium scope may require phased release.
01Weeks 1 to 2
Discovery
Source audit, curriculum map, priorities, design system, agreed output minutes and LMS pilot criteria.
02Weeks 3 to 4
Alpha
Scripts, storyboards, interactive prototype, pilot SCORM and consolidated subject matter review.
03Weeks 5 to 6
Gold
Approved batch production, media, accessibility and functional quality assurance, followed by TZV user acceptance testing.
04Weeks 7 to 8
Final
Corrections, acceptance, release evidence, secure transfer and TZV LMS validation.
Gate ownership
Buddy
Prepares each review gate
TZV subject matter experts
Approve policy accuracy
ECIS
Validates package ingest
People and Culture
Validates completion and version reports
Risks and mitigations
Delayed source approvals Agreed review windows
Changing policy Controlled change log
Unknown LMS limits Early pilot
Accessibility issues Accessible prototypes
Capacity Confirmed production allocation
Triple Zero Victoria · Indicative pricing estimatePrepared by Buddy Solution Agency Pty Ltd · RFI 2026-284 · Draft for review · Supplements, and does not replace, the formal Part C response
Investment
A transparent planning estimate
The rates below come directly from the supplied main response, section 3D. All figures are Australian dollars.
Essential Rise · 20 minutes$1,980excluding GST · $2,178 including GSTProfessional Storyline · 20 minutes$5,980excluding GST · $6,578 including GSTPremium Custom · 20 minutes$11,980excluding GST · $13,178 including GST
Recommended blended example
12 Rise and 7 Storyline modules
Indicative planning example, not a final quote
$65,620excluding GST$6,562 GST · $72,182 total
Investment calculator
Shape the production mix
Start with a preset, then adjust the minutes or production level on any row. Totals and GST update as you type. Every duration must be zero or a positive number before the CSV and estimate PDF unlock.
Module
Minutes
Production level
Subtotal
01Acoustic Incidents
$5,980.00
02Fraud and Corruption (Fraud Awareness)
$1,980.00
03Privacy Awareness and Data Protection Victoria (Privacy)
$5,980.00
04Respect @ Work (EEO)
$5,980.00
05Respect @ Work (EEO Managers)
$5,980.00
06Occupational Health and Safety at TZV (OHS)
$1,980.00
07Respectful Workplace Behaviour (Anti bullying and Harassment)
$5,980.00
08TZV Code of Ethics
$5,980.00
09Protective Markings
$1,980.00
10Information Management
$1,980.00
11Evacuation Refresher
$1,980.00
12Cyber Security: Surfing the Web
$1,980.00
13Cyber Security: Data Protection
$1,980.00
14Cyber Security: Spear Phishing
$1,980.00
15Cyber Security: Security Outside the Office
$1,980.00
16Cyber Security: Social Engineering
$5,980.00
17Cyber Security: Passwords
$1,980.00
18Cyber Security: General Phishing
$1,980.00
19Cyber Security: Awareness
$1,980.00
Total minutes380
Subtotal$65,620.00
GST$6,562.00
Total including GST$72,182.00
How every figure is calculated
Each module subtotal
Minutes entered × the production level rate per output minute, excluding GST. Rates are $99 Essential Rise, $299 Professional Storyline and $599 Premium Custom per minute.
GST rule
GST is 10% of the subtotal excluding GST, so GST = subtotal × 0.10 and the total = subtotal + GST. Every figure is Australian dollars.
Cents rounding method
Module subtotals are added at full precision, then the subtotal, GST and total are each rounded once to two decimals, to the nearest cent, with exact halves rounded up. Displayed and exported figures use the same two decimal values, so the cents on screen match the CSV.
Line by line breakdown of the current selection
Module
Calculation
Subtotal excluding GST
01Acoustic Incidents
20 min × $299.00 (Professional Storyline)
$5,980.00
02Fraud and Corruption (Fraud Awareness)
20 min × $99.00 (Essential Rise)
$1,980.00
03Privacy Awareness and Data Protection Victoria (Privacy)
20 min × $299.00 (Professional Storyline)
$5,980.00
04Respect @ Work (EEO)
20 min × $299.00 (Professional Storyline)
$5,980.00
05Respect @ Work (EEO Managers)
20 min × $299.00 (Professional Storyline)
$5,980.00
06Occupational Health and Safety at TZV (OHS)
20 min × $99.00 (Essential Rise)
$1,980.00
07Respectful Workplace Behaviour (Anti bullying and Harassment)
20 min × $299.00 (Professional Storyline)
$5,980.00
08TZV Code of Ethics
20 min × $299.00 (Professional Storyline)
$5,980.00
09Protective Markings
20 min × $99.00 (Essential Rise)
$1,980.00
10Information Management
20 min × $99.00 (Essential Rise)
$1,980.00
11Evacuation Refresher
20 min × $99.00 (Essential Rise)
$1,980.00
12Cyber Security: Surfing the Web
20 min × $99.00 (Essential Rise)
$1,980.00
13Cyber Security: Data Protection
20 min × $99.00 (Essential Rise)
$1,980.00
14Cyber Security: Spear Phishing
20 min × $99.00 (Essential Rise)
$1,980.00
15Cyber Security: Security Outside the Office
20 min × $99.00 (Essential Rise)
$1,980.00
16Cyber Security: Social Engineering
20 min × $299.00 (Professional Storyline)
$5,980.00
17Cyber Security: Passwords
20 min × $99.00 (Essential Rise)
$1,980.00
18Cyber Security: General Phishing
20 min × $99.00 (Essential Rise)
$1,980.00
19Cyber Security: Awareness
20 min × $99.00 (Essential Rise)
$1,980.00
Subtotal excluding GST
Sum of all module subtotals
$65,620.00
GST at 10%
$65,620.00 × 0.10
$6,562.00
Total including GST
$65,620.00 + $6,562.00
$72,182.00
The estimate PDF contains the pricing section only, with your current module durations, production levels, subtotals, GST, totals and scope assumptions on a white page. Choose Save as PDF in the print dialog.
Illustrative suite comparisons at 380 output minutes
All Rise$37,620$3,762 GST · $41,382 total
All Storyline$113,620$11,362 GST · $124,982 total
All Premium$227,620$22,762 GST · $250,382 total
Commercial assumptions
Minutes mean approved learning output, not labour.
Final duration and inclusion quantities are agreed after audit and storyboard.
There is no automatic 380 minute commitment and no discount is assumed.
Production scope changes are reconciled at the agreed rate before work.
No LMS replacement or hosting fees are included.
Recurring legislative maintenance, workshops, translation, external legal review, source licence transfer and extra integrations are not priced in the base example.
Any scope exclusion that conflicts with Part B must be resolved in the formal response.
Additional format for discussion
The reference proposal includes a blended Rise and Storyline rate of $210 per output minute, or $4,200 excluding GST for 20 minutes. This rate is not in the TZV schedule and requires Buddy commercial confirmation before it can form part of an offer. It is intentionally excluded from the calculator.
Optional support
The response lists one hour virtual sessions, half day workshops of 3 to 4 hours, full day workshops of 6 to 7 hours and 10 hour support blocks over 12 months. These require scope and quote. A proposed Buddy standard 10 hour block may be discussed at $1,990 plus GST, or $2,189 including GST, subject to confirmation for TZV. Defect warranty work is not charged twice.
No recurring maintenance price is supplied in the RFI documents reviewed. Term, review cadence, update volume and service levels must be agreed before final commercial commitment.
Maintenance
Keep every release current and traceable
Part B requires supplier managed legislative content updates. We propose a shared workflow that combines external monitoring with TZV policy ownership.
01
Monitor
Buddy monitors agreed source areas and records impact assessments.
02
Interpret
TZV supplies internal policy changes and confirms local interpretation.
03
Revise
Buddy updates affected content, assessment and release notes.
04
Release
TZV validates, archives and releases the new version.
Commercial position
Maintenance scope and price remain to be agreed. The 90 day warranty covers technical defects against approved specification.
Support windows, severity definitions, response targets and restoration commitments will be agreed before commencement.
RFI response map
A companion to the formal submission
This web proposal is supplementary material. The completed Part C response and required attachments remain the formal submission.
