Buddy

Buddy × Triple Zero Victoria

Buddy’s green and yellow B characters

Genuine engagement,
lasting behavioural impact.

Buddy translates complex compliance into clear, memorable learning that helps TZV people make confident decisions.

eLearning Compliance Training | RFI 2026-284 | September 2026

Explore Buddy’s response Review investment

Review this proposal

Use the grouped menu to move through Buddy’s approach, experience, delivery and commercial response. Use WCAG mode for larger text and stronger focus, or Listen to hear the current section.

Illustrative premium learning welcome screen beside a call taker at a workstation.
Premium learning concept · Illustrative concept only · Image 1 of 4
Senior-leddirect specialist access
SCORMsecure delivery
WCAG 2.1 AAaccessible by design
Privacy in practice interactive learning concept for Triple Zero VictoriaInteractive concept demoExplore and play Buddy’s custom conceptExperience the Privacy in practice concept created for Triple Zero Victoria.Opens the interactive demo in a new tab

Buddy’s understanding

Compliance learning that earns attention

TZV needs mandatory learning that respects operational pressure, makes complex requirements easier to act on and supports consistent decisions across a distributed workforce.

Buddy combines senior learning design, bespoke visual craft and robust technical delivery to help TZV achieve stronger engagement, clearer knowledge transfer and lasting behavioural impact.

BehaviourLearning designed for action
BelongingAccessible experiences for everyone
BetterSenior-led quality without bloat

Concept-led, not scope-led

The 19 topics below reflect the RFI list. Buddy has not inferred module duration, format, content or recommended treatment without discovery. Every visual in this proposal is an illustrative concept only; final learning is shaped with TZV’s subject matter experts and approved source material.

RFI curriculum

The 19 topics, clearly listed

This is the requested topic list, not a recommendation about duration, format or content.

Acoustic Incidents course cover showing an employee wearing a headset in an operations centre.
01Safety

Acoustic Incidents

Fraud and Corruption course cover showing an employee carefully reviewing a document.
02Workplace conduct

Fraud and Corruption (Fraud Awareness)

Privacy Awareness course cover showing two colleagues reviewing information on a tablet.
03Information governance

Privacy Awareness and Data Protection Victoria (Privacy)

Respect at Work course cover showing a diverse group of Australian colleagues in discussion.
04Workplace conduct

Respect @ Work (EEO)

Respect at Work for Managers course cover showing a manager listening to a colleague.
05Workplace conduct

Respect @ Work (EEO Managers)

Health and Safety at TZV course cover showing an employee wearing a headset at an operational workstation.
06Safety

Occupational Health and Safety at TZV (OHS)

Respectful Workplace Behaviour course cover showing two colleagues having a supportive conversation.
07Workplace conduct

Respectful Workplace Behaviour (Anti bullying and Harassment)

TZV Code of Ethics course cover showing two colleagues discussing a workplace decision.
08Workplace conduct

TZV Code of Ethics

Protective Markings course cover showing an employee reviewing a protected document.
09Information governance

Protective Markings

Information Management course cover showing an employee working with digital records.
10Information governance

Information Management

Evacuation Refresher course cover showing a diverse group of employees moving through an office corridor.
11Safety

Evacuation Refresher

Surfing the Web cyber security course cover showing an employee at a computer.
12Cyber security

Cyber Security: Surfing the Web

Data Protection cyber security course cover showing two colleagues working securely on a laptop.
13Cyber security

Cyber Security: Data Protection

Spear Phishing cyber security course cover showing an employee examining a message at a workstation.
14Cyber security

Cyber Security: Spear Phishing

Security Outside the Office course cover showing an employee using a laptop in a public workspace.
15Cyber security

Cyber Security: Security Outside the Office

Social Engineering course cover showing an employee assessing a telephone request.
16Cyber security

Cyber Security: Social Engineering

Passwords course cover showing secure password entry on a laptop.
17Cyber security

Cyber Security: Passwords

General Phishing course cover showing an employee checking a suspicious message on a phone.
18Cyber security

Cyber Security: General Phishing

Cyber Security Awareness course cover showing a diverse group of colleagues learning together.
19Cyber security

Cyber Security: Awareness

Buddy approach

Senior expertise, practical choices, measurable quality

Buddy’s principal leads stay close to the work, combining instructional design, visual storytelling and technical production without account-management layers or junior hand-offs.

Capability

Start with behaviour

Buddy maps approved source material to the decisions and actions TZV needs people to understand, not simply to pages of information.

CommitmentObjectives and decisions agreed with TZV

Capability

Choose the right treatment

Rise, Storyline and custom HTML each serve different needs. Buddy recommends a level only after content, audience and technical requirements are understood.

CommitmentNo treatment assumed before discovery

Quality assurance

Build quality in

Alpha, Gold and Final gates combine content approval, accessibility checks, cross-device testing and independent SCORM validation.

CommitmentVisible review gates and release evidence
01

$99.00 per approved output minute

Essential Rise

Responsive scrolling content, consistent branding, standard interactions, formative checks and final quiz.

Best suited to
Clear policy foundations and frequent refreshes.

  • Senior instructional design and source review
  • Scripts, storyboards and agreed knowledge checks
  • TZV brand treatment and quality assurance
  • Agreed SCORM package and secure transfer
  • Alpha, Gold and Final review gates
  • Accessibility testing and release evidence
  • 90-day technical defect warranty
02

$299.00 per approved output minute

Professional Storyline

Bespoke visual design, agreed branching scenarios, custom illustrations and characters, scoped animation and video.

Best suited to
Learning where people need to practise judgement.

  • Senior instructional design and source review
  • Scripts, storyboards and agreed knowledge checks
  • TZV brand treatment and quality assurance
  • Agreed SCORM package and secure transfer
  • Alpha, Gold and Final review gates
  • Accessibility testing and release evidence
  • 90-day technical defect warranty
03

$599.00 per approved output minute

Premium Custom

Custom HTML and OPAL interface, agreed bespoke interactions and navigation, with tailored visual storytelling.

Best suited to
Selected flagship experiences.

  • Senior instructional design and source review
  • Scripts, storyboards and agreed knowledge checks
  • TZV brand treatment and quality assurance
  • Agreed SCORM package and secure transfer
  • Alpha, Gold and Final review gates
  • Accessibility testing and release evidence
  • 90-day technical defect warranty
Illustrative premium custom learning welcome screen with progress and accessibility controls.
Illustrative premium custom concept. Final direction subject to TZV discovery and approval.

Relevant experience

Proven delivery for complex, distributed workforces

Buddy’s senior team brings experience across more than 50 enterprise projects, including work alongside Queensland Fire Department, Tasmania Emergency Services, Country Fire Authority and Victoria Police.

01

St Vincent de Paul Society

Buddy is finalising a six-episode visual suite for frontline safety, customer management and respectful de-escalation, replacing text-heavy training with scenario-led decisions, reflective audio and clear escalation pathways.

02

Queensland Fire Department

Buddy supported mandatory safety learning for a workforce of 40,000 volunteers and staff. More than 9,000 learners completed training in the first week, with 95% learner satisfaction reported.

03

Department of Local Government Queensland

Buddy translated dense statutory frameworks into more than 500 minutes of bespoke councillor induction learning using parallel production workflows under firm deadlines.

04

ACE Body Corporate Management

Buddy created more than 15 custom modules that turned strata legislation into accessible learning and a consistent source of truth for a distributed franchise network.

Key personnel experience

  • Creative Director and Technology Lead: 15+ years across visual design, UX, custom HTML and learning technology.
  • Head of Learning Design: 15+ years in instructional design, adult learning and behavioural change, with TAE and Commerce/Psychology qualifications.
  • Lead Trainer and Facilitator: corporate learning, practical adoption and stakeholder confidence.
  • Business and Operations Lead: commercial performance, security governance and delivery coordination.
  • Lead Engineer: Storyline, custom HTML, SCORM packaging and reusable component architecture.

Buddy differentiators

A boutique team built for impact

Buddy combines direct senior attention, strong creative craft and practical production discipline to reduce effort for TZV while protecting quality.

Partnership

Senior-led partnership

TZV works directly with Buddy’s principal creative, learning, operations and engineering leads, reducing re-briefing, friction and delay.

Learning design

Purposeful learning design

Decision-led scenarios help people practise realistic choices and understand consequences instead of passively reading policy.

Technology

OPAL custom framework

For the right high-stakes experience, Buddy can create a web-grade, episode-based learning interface with clear navigation and progress.

Production

Reusable production system

Modular interactions, animation patterns and components support consistency and make future changes more efficient.

Commercial model

Transparent pricing

Production efficiencies are reflected in pricing rather than absorbed by layers of account management and overhead.

Quality assurance

Three-stage quality framework

Every deliverable moves through Alpha, Gold and Final review with accessibility, device, browser and SCORM checks.

Team

Senior expertise at every stage

Buddy leads design, production and quality. TZV subject matter experts retain approval of policy accuracy and final content.

Creative and technology

Experience design, visual direction and technical innovation.

Learning design

Objectives, content mapping, scenarios and assessment quality.

Facilitation and adoption

Reviewer guidance, workshops and rollout support where scoped.

Business and operations

Commercial coordination, security governance and communication.

Engineering

SCORM packaging, reusable components and technical validation.

Accessibility commitment

WCAG 2.1 AA, built into delivery

Buddy’s RFI response commits to WCAG 2.1 AA, including every WCAG 2.0 A and AA criterion. This proposal demonstrates the same clear and inclusive approach.

WCAG commitment

Keyboard and screen reader access

Logical headings, landmarks and reading order, full keyboard operation, visible focus and meaningful labels and status messages.

CommitmentWCAG 2.1 AA, including WCAG 2.0 A and AA

Inclusive content

Perceivable in more than one way

Colour contrast and non-colour cues, captions, transcripts and useful text alternatives are included in the quality review.

CommitmentAccessibility evidence at release

Flexible use

Designed to adapt

Reduced motion, text resizing, mobile reflow, a WCAG reading mode and section audio controls support different review needs.

CommitmentCross-device accessibility checks
Illustrative accessibility quality-assurance screen showing keyboard, focus, captions, transcript and contrast checks.
Illustrative accessibility quality-assurance view.

Technical delivery

Secure transfer. TZV control.

Buddy provides standalone SCORM packages for TZV to host and manage, with no vendor network access or external runtime dependency.

01Buddy

Build and validate

Design, development, package checks and release evidence.

02Buddy + TZV

Approve and transfer

Final approval and secure package delivery through Liquid Files.

03TZV

Host and report

Standalone SCORM runs inside TZV’s learning environment with completion reporting under TZV control.

Release evidence

Each release can include version details, source references, a change log, assessment mapping and a quality-assurance record.

Acceptance testing

Buddy and TZV agree the target package format, browsers, devices and assistive technologies, then validate them through a representative pilot.

Illustrative secure SCORM delivery process from build and validation to approved transfer, internal hosting and version evidence.
Illustrative secure delivery and version-control process.

Delivery plan

A clear, staged pathway

An indicative eight-week pathway gives TZV visible review gates. Timing is confirmed after content readiness, complexity and review availability are understood.

01Weeks 1 to 2

Discovery

Source review, priorities, design direction and pilot criteria.

02Weeks 3 to 4

Alpha

Scripts, storyboards, a representative prototype and consolidated TZV review.

03Weeks 5 to 6

Gold

Approved production, accessibility and functional quality assurance.

04Weeks 7 to 8

Final

Corrections, acceptance, release evidence and secure delivery.

Investment

Clear production choices and transparent rates

Commercial transparency is central to how Buddy operates. All figures are Australian dollars and exclude GST unless stated.

Production levels

Choose the right level for each learning need

Every level is custom branded, responsive and supplied as a SCORM package.

Production level rates and included capabilities
FeatureEssential Rise$99.00per output minute

Mobile-first scrolling for onboarding, policy foundations and regular refreshers.

Professional Storyline$299.00per output minute

Branded, scenario-led learning where people practise decisions and behaviours.

Premium Custom$599.00per output minute

App-grade custom HTML and OPAL experiences for high-stakes learning academies.

Custom branding and interface designIncludedIncludedIncluded
Authoring-tool interactionsIncludedIncludedIncluded
Responsive, mobile-first designIncludedIncludedIncluded
Cinematic widescreen layoutsNot includedIncludedIncluded
Bespoke branded interfaceNot includedIncludedIncluded
Branching scenario logicNot includedIncludedIncluded
Custom illustrations and charactersNot includedIncludedIncluded
Animation and video productionNot includedIncludedIncluded
Custom app, HTML and OPAL engineNot includedNot includedIncluded
Unlimited interface customisationNot includedNot includedIncluded
SCORM 1.2 and 2004 complianceIncludedIncludedIncluded

Essential Rise

Mobile-first scrolling for onboarding, policy foundations and regular refreshers.

$99.00per output minute
  • IncludedCustom branding and interface design
  • IncludedAuthoring-tool interactions
  • IncludedResponsive, mobile-first design
  • Not includedCinematic widescreen layouts
  • Not includedBespoke branded interface
  • Not includedBranching scenario logic
  • Not includedCustom illustrations and characters
  • Not includedAnimation and video production
  • Not includedCustom app, HTML and OPAL engine
  • Not includedUnlimited interface customisation
  • IncludedSCORM 1.2 and 2004 compliance

Professional Storyline

Branded, scenario-led learning where people practise decisions and behaviours.

$299.00per output minute
  • IncludedCustom branding and interface design
  • IncludedAuthoring-tool interactions
  • IncludedResponsive, mobile-first design
  • IncludedCinematic widescreen layouts
  • IncludedBespoke branded interface
  • IncludedBranching scenario logic
  • IncludedCustom illustrations and characters
  • IncludedAnimation and video production
  • Not includedCustom app, HTML and OPAL engine
  • Not includedUnlimited interface customisation
  • IncludedSCORM 1.2 and 2004 compliance

Premium Custom

App-grade custom HTML and OPAL experiences for high-stakes learning academies.

$599.00per output minute
  • IncludedCustom branding and interface design
  • IncludedAuthoring-tool interactions
  • IncludedResponsive, mobile-first design
  • IncludedCinematic widescreen layouts
  • IncludedBespoke branded interface
  • IncludedBranching scenario logic
  • IncludedCustom illustrations and characters
  • IncludedAnimation and video production
  • IncludedCustom app, HTML and OPAL engine
  • IncludedUnlimited interface customisation
  • IncludedSCORM 1.2 and 2004 compliance

Indicative calculator

Edit duration and production level

Each row contains the editable assumptions and its live subtotal. Final scope is agreed after discovery.

ModuleMinutesProduction levelSubtotal
01Acoustic Incidents$5,980.00
02Fraud and Corruption (Fraud Awareness)$1,980.00
03Privacy Awareness and Data Protection Victoria (Privacy)$5,980.00
04Respect @ Work (EEO)$5,980.00
05Respect @ Work (EEO Managers)$5,980.00
06Occupational Health and Safety at TZV (OHS)$1,980.00
07Respectful Workplace Behaviour (Anti bullying and Harassment)$5,980.00
08TZV Code of Ethics$5,980.00
09Protective Markings$1,980.00
10Information Management$1,980.00
11Evacuation Refresher$1,980.00
12Cyber Security: Surfing the Web$1,980.00
13Cyber Security: Data Protection$1,980.00
14Cyber Security: Spear Phishing$1,980.00
15Cyber Security: Security Outside the Office$1,980.00
16Cyber Security: Social Engineering$5,980.00
17Cyber Security: Passwords$1,980.00
18Cyber Security: General Phishing$1,980.00
19Cyber Security: Awareness$1,980.00
Total minutes380
Subtotal$65,620.00
GST (10%)$6,562.00
Total including GST$72,182.00

Commercial assumptions

  • Minutes mean approved learning output, not labour.
  • Final duration, inclusions and production level are agreed after discovery and storyboard.
  • No minimum volume commitment or discount is assumed.
  • Workshops, translation, legal review, source licences and additional integrations require separate scope.

Optional support

Buddy can provide virtual sessions, half-day or full-day workshops and pre-purchased support blocks to help TZV reviewers, facilitators and rollout teams.

A proposed 10-hour support block is $1,990 plus GST ($2,189 including GST), subject to confirmation for TZV. Technical defects covered by warranty are not charged again.

Maintenance and support

Keep learning current, controlled and easy to update

Buddy and TZV can use a simple shared workflow that combines Buddy’s learning-design support with TZV’s ownership of policy interpretation and approval.

01

Identify

TZV flags a policy or legislative change and shares the approved source.

02

Assess

Buddy identifies affected learning, interactions and assessment items.

03

Update

Buddy revises the agreed source files and prepares release evidence.

04

Approve

TZV reviews, approves and releases the updated package.

Clear commercial boundaries

Maintenance cadence, update volume and service levels are agreed to match TZV’s needs.

The 90-day warranty covers technical defects against the approved specification.

Next step

Build confidence through a representative pilot.

Buddy proposes a focused discovery and pilot process to understand TZV’s content, audience and technical environment before wider production decisions are made.

  1. Confirm priorities and source readiness
  2. Agree pilot and acceptance criteria
  3. Validate the learner experience
  4. Confirm production and support scope
Buddy contact

Business and Operations

Buddy Solution Agency Pty Ltd